Fermer
Loading
Fermer

Fermer
You consult a document to analyse its content and determine whether it is useful for your teaching purposes. You order a document to use it in class. Note that the use of certain cases is subject to charges. These cases are easily identified by our business partners’ logos. When you want to use one of these cases in an educational context, you are redirected to the trading partner with which you will carry out the transaction.

Successfully Navigating the Turbulent Skies of a Large-Scale ERP Implementation
Case 9 65 2012 001
Case published in the International Journal of Case Studies in Management, Vol. 10, No. 1
Languages : 
  • English
Keywords: 
  • Information systems,
  • ERP,
  • Aeronautic industry,
  • Implementation
Year of production : 
2007
Registration date : 
2012-02-15
Teaching notes included : 
Yes
Abstract

Enterprise resource planning (ERP) systems introduce changes on a larger scale than most other systems. They link various components of the organization and modify its structure by deploying standardized processes and data models, which can lead to higher efficiency and significant cost savings. This case shows the adjustment dynamic between an ERP system and the other components of the organization. The project is a very large one, involving an investment of several hundred million dollars. The results are impressive. Bombardier implemented new processes through the use of the system, changed the roles of its employees, created a different way of looking at the organization and its activities and established new value indicators that helped crystallize the new behaviours.

Primary domain : 
Information technology
Secondary domain : 
Not available
Sectors : 
  • Manufacturing
Source : 
HEC Montréal
Type : 
Traditional case 
Type of data used in the production of the case : 
Undefined
Event location : 
Multinational
Year of start of the event : 
2003
Year the event ended : 
2006
Business size : 
27,130 employees