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Tennis Métropolitains (Les)
Case 9 50 1994 003
Languages : 
  • French
Keywords: 
  • Gestion des opérations,
  • Gestion de la capacité,
  • Tennis,
  • Informatisation des opérations,
  • PME familiale
Year of production : 
1991
Registration date : 
2002-02-16
Teaching notes included : 
No
Abstract

Après un changement de tarification, Les Tennis Métropolitains se retrouvent avec un taux de capacité très élevé, ce qui mécontente les abonnés. Doit-on augmenter la capacité ou gérer la demande de façon à rétablir la satisfaction des joueurs mécontents.

Primary domain : 
Logistics and operations management
Secondary domain : 
Not available
Sectors : 
  • Arts, entertainment and recreation
Source : 
HEC Montréal
Type : 
Traditional case 
Type of data used in the production of the case : 
Undefined
Event location : 
Grande ville
Year of start of the event : 
1989
Year the event ended : 
Not available
Business size : 
Small- and medium-sized