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Moi, devenir vendeuse! (A et B)
Case 9 40 2002 015A-B
Languages : 
  • French
Keywords: 
  • Réingénierie,
  • Caisses populaires,
  • Formation,
  • Gestion du changement,
  • Habiletés de direction
Year of production : 
1998
Registration date : 
2002-04-09
Teaching notes included : 
No
Case document count : 
2
Abstract

Transformation en profondeur du rôle des caissières dans le réseau des caisses du Mouvement Desjardins; elles passent des trasactions d'accommodement à un rôle de conseillères auprès des membres.

Primary domain : 
Management
Secondary domain : 
Not available
Sectors : 
  • Banking and financial services
Source : 
HEC Montréal
Type : 
Traditional case 
Type of data used in the production of the case : 
Undefined
Event location : 
Caisse populaire
Year of start of the event : 
1998
Year the event ended : 
Not available
Business size : 
Small- and medium-sized