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Leveraging Gen-AI-Based Learning Content at Infuite: Challenges and Benefits
Case 9 30 2025 008
Author : 
Languages : 
  • English
Keywords: 
  • learning & development,
  • gen-AI,
  • HR competencies,
  • agile HRM,
  • learning culture
Year of production : 
2025
Registration date : 
2025-12-02
Teaching notes included : 
Yes
Abstract

The case explores how Infuite’s Learning & Development team, led by VP Kabir Joshi, adopted generative AI to accelerate the creation of engaging e-learning content without hiring additional content creators and instructional designers. Initially, this approach boosted output and earned high learner satisfaction, but growing demands for even faster turnaround compromised content quality. The case highlights the tension between speed and engagement, and raises unresolved questions about the long-term value of AI-driven learning and emerging technologies like the metaverse.

Primary domain : 
Human resources  - Career management
Secondary domain : 
Information technology
Sectors : 
  • Banking and financial services
Source : 
Elsewhere
Type : 
Traditional case (Descriptive or analytical case)
Type of data used in the production of the case : 
Factual data that is not public but masked/anonymised
Event location : 
India
Year of start of the event : 
2024
Year the event ended : 
2025
Business size : 
Multinational
Teaching objectives
  • Explain the conceptual role of generative AI (gen-AI) in Human Resource Management (HRM), particularly in Learning & Development (L&D) content creation.
  • Analyze how role theory applies to the transformation of HR roles and competencies due to gen-AI and other emerging technologies.
  • Identify and evaluate potential applications, advantages, challenges, and overall effectiveness of gen-AI across different HRM domains.
  • Discuss the ethical considerations and challenges associated with using gen-AI to support L&D initiatives.