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Princess Auto (A and B)

Case 9 50 2021 002A-B
Case published in the International Journal of Case Studies in Management, Vol. 19, No. 4
Languages : 
  • English
  • Retail,
  • Inventory management,
  • Supply chain management,
  • E-commerce,
  • Flowcasting
Year of production : 
Registration date : 
Teaching notes included : 
Case document count : 

This two-part case looks at flowcasting at Princess Auto, going beyond a simple presentation. Case A describes the challenges of implementing this system and its impact on the accountabilities of employees who are responsible for store replenishment, while Case B describes situations that are specific to Princess Auto, such as stocking surplus items (a unique strategy to attract customers to its stores) and the challenges of e-commerce.

Primary domain : 
Logistics and operations management
Secondary domain : 
Quantitative methods
Sectors : 
  • Consumer goods
Source : 
HEC Montréal
Type : 
Traditional case (Descriptive or analytical case)
Type of data used in the production of the case : 
Factual data that is not public wherein the identity of the company/person is disclosed
Event location : 
Year of start of the event : 
Not available
Year the event ended : 
Not available
Business size : 
Small- and medium-sized
Main themes covered

Flowcasting; distribution resource planning

Teaching objectives
  • Understand the major ways flowcasting differs from other inventory management systems.
  • Understand the process of implementing an inventory management system.
  • Understand the impact of e-commerce on flowcasting.
Concepts and theories related to the case

Flowcasting; distribution resource planning