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British Columbia Ferry Services Inc.: Charting a Safe Course
Cas 9 40 2014 010
Cas publié dans la Revue internationale de cas en gestion, vol. 12, no 3
Langues : 
  • Anglais
Mots clés: 
  • Health and safety,
  • Environmental safety,
  • Organizational culture,
  • Psychosocial hazards
Année de production : 
2012
Date de publication : 
2014-08-21
Notes pédagogiques incluses : 
Oui
Résumé

The case evaluates the approach of BC Ferry Services Inc. (BC Ferries), a public marine transportation organization, to health, safety and environmental protection (HSE). With 35 vessels that provide year-round passenger and vehicle services to 47 West Coast terminals, BC Ferries is based in Victoria, British Columbia. On March 22, 2006, one of BC Ferries’ vessels, the Queen of the North, struck Gil Island, killing two passengers and causing irreversible damage to sensitive coastal marine areas. On May 13, 2013, the navigation officer of the Queen of the North, Karl Lilgert, was charged with criminal negligence and sentenced to four years in prison. Even with the ending of the trial and years of investigations, questions still remain unanswered about what happened on the tragic night of the ship's sinking.

Discipline principal : 
Management  - Comportement organisationnel
Discipline secondaire : 
Non disponible
Secteurs d'activité : 
  • Transport et entreposage
Provenance : 
Ailleurs
Type : 
Cas traditionnel (Cas descriptif)
Type de données pour la production du cas : 
Données réelles, publiques, libres de toute matière litigieuse
Lieu de l'événement : 
British Columbia, Canada
Année de début de l'événement : 
2006
Année de fin de l'événement : 
Non disponible
Taille de l'entreprise : 
Entreprise de taille intermédiaire
Principaux thèmes couverts
  • Health and safety issues
  • Environmental protection
  • Individual, group and organizational behaviour
  • Psychosocial hazards
  • Organizational culture
Objectifs pédagogiques

Students will:

  • Examine the shift from the traditional view of industrial accidents which focuses on technology and individual human failure towards a broader view that recognizes the importance of the social and physical environment.
  • Identify the key factors that constitute BC Ferries’ culture, with a particular focus on the evolving safety culture.
  • Analyze the safety culture of BC Ferries to gain an awareness of how OHS is conceived and understood in context and over time.
  • Discuss the importance of safety culture in the management of OHS and its success at BC Ferries.
  • Describe how the various elements of BC Ferries’ organizational design framework are aligned to facilitate the safety culture at BC Ferries.
  • Identify and describe the key processes, practices and characteristics of a high reliability organization through the lens of BC Ferries.
  • Develop recommendations and a future plan for sustaining and strengthening BC Ferries’ high reliability and safety objectives.
Concepts et théories en lien avec le cas
  • Incident analysis models
  • Root cause analysis
  • HSE culture (integrative, differentiation and fragmentation perspectives)
  • Psychosocial hazards
  • Work place stressors