Successfully Navigating the Turbulent Skies of a Large-Scale ERP Implementation

Numéro de cas : 9 65 2012 001
Cas publié dans la Revue internationale de cas en gestion, vol. 10, no 1
Date :  2012-02-15
Notes pédagogiques incluses :  Oui
Résumé

Enterprise resource planning (ERP) systems introduce changes on a larger scale than most other systems. They link various components of the organization and modify its structure by deploying standardized processes and data models, which can lead to higher efficiency and significant cost savings. This case shows the adjustment dynamic between an ERP system and the other components of the organization. The project is a very large one, involving an investment of several hundred million dollars. The results are impressive. Bombardier implemented new processes through the use of the system, changed the roles of its employees, created a different way of looking at the organization and its activities and established new value indicators that helped crystallize the new behaviours.

Discipline principal :  Technologies de l'information
Discipline secondaire :  Non disponible
Secteurs d'activité :  Fabrication
Type :  Cas traditionnel 
Lieu de l'événement :  Multinational
Année de début de l'événement :  2003
Année de fin de l'événement :  2006
Taille de l'entreprise :  27,130 employees