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Immersion : bâtir la police du 21e siècle (A et B)

Immersive Training: Building the Police Force of the 21st Century (A and B)
Case 9 30 2021 003A-B
Case published in the International Journal of Case Studies in Management, Vol. 19, No. 2
Languages : 
  • French,
  • English
  • Développement des compétences,
  • Recrutement et sélection,
  • Changement des attitudes,
  • Changement de culture organisationnelle
  • Developing competencies,
  • Recruitment and selection,
  • Changing attitudes,
  • Changing organizational culture
Year of production : 
2021
Registration date : 
2021-04-22
Teaching notes included : 
Yes
Case document count : 
2

Ce cas en deux parties porte sur les efforts du Service de police de l’agglomération de Longueuil (SPAL), sous la direction du chef Fady Dagher, pour améliorer les relations entre les policiers et les populations qu’ils servent. Dans la foulée d’une politique ministérielle visant à créer une police plus communautaire, le SPAL a adopté une approche de police de proximité. L’enjeu réside dans la transformation fondamentale de la culture policière. Au-delà de la sécurité, on vise désormais à privilégier la concertation, et le rôle du policier s’élargit à une fonction non seulement de sécurité, mais aussi sociale.

This two-part case describes the efforts of the Longueuil agglomeration police department (SPAL) and Fady Dagher, its chief of police, to improve relationships between the officers and the communities they serve. In the wake of a policy implemented by the Quebec government to create a more community-based police force, the SPAL had adopted a community policing approach to this effect. The focus of this case is the fundamental transformation of police culture to highlight not just protection but also collaboration, with the police also playing a social role.

Primary domain : 
Human resources
Secondary domain : 
Management  - Leadership
Sectors : 
  • Education and training,
  • Utilities
Source : 
HEC Montréal
Type : 
Traditional case (Descriptive or analytical case)
Type of data used in the production of the case : 
Factual data that is not public wherein the identity of the company/person is disclosed
Event location : 
Longueuil, QC, Canada
Year of start of the event : 
2016
Year the event ended : 
Not available
Business size : 
Small- and medium-sized
  • Changement de culture
  • Développement de compétences
  • Travail policier
  • Culture change
  • Skills development
  • Police work
  • Réfléchir aux diverses approches de développement des compétences interpersonnelles
  • Aborder la question du développement des compétences comme un des mécanismes de transformation de la culture
  • Faire le lien entre les critères de sélection initiaux et les besoins ultérieurs de développement des compétences.
  • Study various approaches to developing interpersonal skills.
  • Study the question of skill development as a mechanism for transforming culture.
  • Make the link between initial selection criteria and the need to develop competencies.
Concepts et théories en lien avec le cas
  • Changement de culture
  • Développement de compétences
  • Travail policier