Dethronement in the Golf Ball Industry

Case number : 9 40 2021 011
Case published in the International Journal of Case Studies in Management, Vol. 19, No. 4
Author :  David Pastoriza
Date :  2021-11-04
Teaching notes included :  Yes

For decades, Titleist was the dominant player in the golf ball industry partly due to its strong technical performance and popularity among professional golfers. As a result of its technical superiority and the mystical image it had cultivated, Titleist’s brand was revered by consumers. Its domination began to fade in the 2010s, however, as its competitors introduced balls that offered similar quality, but at a more affordable price. Moreover, Titleist lost several major patent infringement lawsuits. Finally, in February 2020, the golf industry’s regulatory authorities, who were in charge of establishing the specifications to be met by ball manufacturers, announced that they would be investigating the possibility of adjusting existing specifications, a move that could harm manufacturers, such as Titleist, that were trying to differentiate their products through R&D.

Teaching objectives

Help students understand the actions that an industry leader can take to avoid being dethroned by its competitors.

Primary domain :  Management  - Strategy
Secondary domain :  Marketing  - Sales
Sectors :  Arts, entertainment and recreation
Type :  Traditional case (Decision-making case)
Event location :  Worldwide
Year of start of the event :  2020
Year the event ended :  Not available
Business size :  Large enterprise
Concepts et théories en lien avec le cas